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Shipcheck

Claims and coverage

Shipcheck does not insure orders or process claims. You run the program.

Shipcheck is not an insurance company. It does not cover loss, damage, or theft, and it does not pay customers or open claim cases.

You offer protection as a product on the order. The fee the customer pays is store revenue. If something goes wrong in transit, you decide the policy and handle the outcome in Shopify (refund, replacement, or store credit).

What to tell customers

Put your rules on a page in your store (what is covered, deadlines, and what you will do). On the widget you can show a policy link:

  1. Open Settings.
  2. Under Extensions, open Cart, Checkout page, or Thank you page.
  3. Turn on Show policy link (wording varies slightly by widget) and set the page URL.
  4. Save.

Shipcheck does not suggest a fee. Set prices under Settings → Shipping protection prices. See Set shipping protection fees.