Privacy Policy
Last updated: May 28, 2026
This Privacy Policy describes how Retune ("the App", "we", "our", or "us") collects, uses, and protects information when merchants install and use the App.
By installing or using Retune, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide the App's functionality, we may collect and process limited store and order-related information, including:
Merchant & Store Information
- Store name and store domain
- Store owner contact information provided by Shopify
- Shopify account and subscription information
- App settings and preferences
Order Information
When enabled by the merchant, the App may access order-related information necessary to provide order editing functionality, including:
- Order identifiers
- Shipping address information
- Customer email address
- Customer phone number
- Order timestamps and related metadata
We only access data necessary to provide the App's intended functionality.
How We Use Information
We use collected information to:
- Provide order editing functionality to shoppers
- Allow merchants to configure editing rules and time windows
- Improve app performance, reliability, and user experience
- Provide customer support and troubleshoot issues
- Maintain platform security and prevent abuse
- Comply with legal obligations
Data Sharing
We do not sell merchant or customer personal information.
We may share information only with trusted service providers necessary to operate the App, including infrastructure, analytics, monitoring, customer support, and payment or subscription services.
Information may also be disclosed if required by law or to protect legal rights.
Data Retention
We retain information only for as long as necessary to provide the App, comply with legal obligations, resolve disputes, and enforce agreements.
Merchants may request deletion of stored data by contacting us.
Data Security
We implement reasonable technical and organizational safeguards to protect information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.
Third-Party Services
The App integrates with Shopify and may rely on third-party service providers to operate securely and efficiently. Use of those services may be subject to their own privacy policies.
Merchant Responsibilities
Merchants are responsible for ensuring compliance with applicable privacy and data protection laws in their jurisdiction and for informing customers about how order information is processed.
Your Rights
Depending on applicable laws, merchants or customers may have rights to request access, correction, deletion, or restriction of personal information.
Requests may be submitted using the contact information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions regarding this Privacy Policy, please contact us at:
Appiers
Email: support@appiers.com