On the thank-you page, adding protection creates an extra amount due. If that amount is still unpaid after a short wait, Shipcheck removes the protection line.
Set the wait
- Open Settings → Thank you page.
- Under Unpaid protection, set Remove unpaid protection after.
- Choose 1 minute (default), 5 minutes, or 15 minutes.
- Save.
When it is removed
If the extra amount is still outstanding when the timer ends, Shipcheck deletes the protection line, adds the order tag shipcheck-unpaid-reverted, and leaves a staff note: “Shipcheck removed unpaid shipping protection because payment was not received in time.” That order is not kept as a protected order in your monthly usage.
When it is kept
Shipcheck does not remove protection when:
- The outstanding balance is paid (back to what it was before protection, or zero).
- The order is cash on delivery.
- The order is cancelled.
- The customer paid only part of the new balance.